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Delete My Account

Please note that the deletion of your digital account may result in the disruption of some services from The Kroger Co. Family of Companies.

Once your request is processed, your access to Kroger mobile apps and websites will be removed, along with the following information:

  • My Pharmacy account
  • Email preferences
  • Personalized and relevant Emails and coupons
  • Personalized and convenient online shopping
  • Personalized and convenient online shopping services, including Pickup and Delivery
  • Online Cash-back offers
  • Personalized digital coupons
  • My Lists
  • My Recipes
  • Any items currently in your cart

The following information will remain on your account, which you can access and update by calling Customer Service or visiting the in-store Customer Service desk:

  • Kroger Plus Card
  • Alt ID
  • Fuel Points
  • Purchase History
  • Digital coupons you've already added
  • Reward points
  • Community Rewards
  • Store credits
  • SMS texts
  • Boost membership
Boost/Boost by PayLess (in participating areas)

A delete request removes all contact information including physical and email address. Upon expiration of Boost annual enrollment, a Boost member who wishes to reenroll in the Boost program will need to provide personal information and pay renewal fees necessary to participate in the program.

Cashback

If you participate in cashback offers on-line, this functionality will no longer be available, in addition if you have points for dollars related to rebates, you should transfer or use them before you request to be deleted.

Wine Subscription

If you have a wine subscription, it will continue as agreed unless you want to cancel the subscription. You may cancel by calling 1.855.858.4013.

As part of our loyalty programs, our most loyal shoppers save over $1,000 on average per year.

To proceed with the deletion of your account, tap the Delete My Account' button below. Once your request has been submitted, it can take up to 5 business days for your account to be deleted. Upon successful deletion of your digital account, you will receive an email notifying you that the process is complete.